Frequently Asked Questions

River Center Theatre is a cashless venue.

The cash-free model allows the arena to operate more efficiently by removing cash handling duties and speeding up transaction times. This reduces long lines and gets arena guests back to the action faster while providing our service teams the opportunity to focus more on the guest experience.

Digital payments are faster, safer and easier. All major digital forms of payment are accepted, including Debit Cards, Visa, MasterCard, and American Express. Cash payments will not be accepted.

The clear bag policy, mandating that all bags must adhere to specific dimensions of 12x12x6 and be transparent, serves as a crucial safety measure for our venue. This policy not only streamlines the security process but also ensures transparency, allowing quick and efficient bag checks. 

Small bags, less than 5x7, are exempt from the transparency requirement, offering convenience for those with compact personal items. By implementing this policy, we prioritize the safety and security of all attendees while maintaining a hassle-free experience for everyone.

River Center Theatre supports a safe and friendly environment. The following items are strictly prohibited and are subject to seizure:

• Coolers, ice chests, bottles, cans, cups (or any kind of container)
• Backpacks/ Duffle Bags
• Strollers, Car Seats, Baby Carriers, etc.
• Outside food and beverage
• Laser pointers and Noisemakers
• Balloons
• Smartphone Battery Packs
• Pets of any variety (except for certified service animals)
• Weapons of any kind - including pocket knives, multi-function tools, mace, and any items deemed inappropriate (no return of any confiscated weapons)
   

For most shows, children over the age of 2 require a ticket for entry, ensuring that they have a dedicated seat. However, we recommend reaching out to our box office or checking the specific show's policies, as some events may have varying guidelines for children's admission.

Once your ticket has been scanned, you will not be allowed to re-enter if you exit.

If you will require any medications during the show, please ensure that you bring them in with you.

If you've misplaced any belongings during your visit, please note that our lost and found is located in our security office, and you can inquire about lost items by calling our security number at (225) 421-9602.